Statistical analysis of Call Center Data provides an opportunity to increase sales, service level and optimize performance. Geonet provides a complete solution for Call Center Managers and Executives to see their operations in real time and observe historical trends.

• Assess Agent Performance
• Intuitive Realtime Dashboard
• Selection of Detailed Reports
• Visualize Data through Graphs and Charts
• Hourly and Daily analysis of the historic Data
• Direct access to call detail recods
• Monitoring of industry standard performance indicators